Fall semester
(asynchronous online)
Offered through Northern Illinois University
now on


PSPA 608: Public Service Performance II: Management & Data Analysis

Focus on public service performance and management, adding more skills-based practices of data analysis. Studies the basic theory, techniques, and practice of data collection and analysis so that information can be used to inform management decisions. Examination of generating research questions by identifying knowledge gaps in the organization. Data analysis methods include quantitative techniques (descriptive and inferential statistics, hypothesis testing) and qualitative techniques (focus groups, content analysis, observational data). Results are interpreted and presented.

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